THE EXPERIENCE
UPDATED COVID SAFETY GUIDELINES
The Messi Experience is an immersive and interactive multimedia experience inspired by Lionel Messi’s life and career. As part of its world tour, The Messi Experience will soon be stopping by Los Angeles—don’t miss out!
For Our LA Exhibition
- Mobile Ticketing: All advance ticket sales will be sent to customers either by email or via mobile delivery. We strongly encourage everyone to take advantage of mobile delivery when purchasing tickets to The Messi Experience.
- Social Distancing: We encourage all guests to keep a safe distance between your party and others.
- Hand Sanitizer Available: Hand sanitizer will be available for use in areas around the exhibition.
- Wash Hands Often: Wash your hands with soap and water often for at least 20 seconds.
Where is The Messi Experience located?
The Messi Experience can be found at
The Stage at Casitas: 2800 Casitas Ave, Los Angeles, CA 90039, USA
Can I use public transit to get there?
Yes, there are different public transits that have routes that pass near The Stage at Casitas. We recommend visiting the LA Metro Schedules website for schedules and route that work best from your departure point: https://www.metro.net/riding/schedules-2/
Is there parking onsite?
There are parking is available for purchase at the Venue and is $20.00 per car. Spaces are limited, so we recommend arriving with your group.
Are there accessible parking spaces?
Yes, accessible parking is available.
Is it cold inside the experience?
The soccer field must be kept at a constant temperature, the exhibition is maintained, thanks to the air conditioning, at a constant temperature between 68-71°F.
Do you have Press and Influencer access?
Reporters and social media influencers seeking access or interviews should send an email with clear identification of your request and/or the media outlet for which you are representing to
mailto:[email protected]
How long does it take to see the entire exhibition?
Once your admission time has begun most visitors make it through the entire exhibit space in 75 minutes to one hour.
What time should I arrive?
Please make sure to allow time for traffic, parking, and entrance delays.Please plan to arrive so that we can begin scanning your tickets for admission 5-10 minutes prior to your admission time. Tickets purchased on-site are subject to availability and we strongly suggest purchasing tickets online in advance.
What are the opening hours of the experience?
- Wednesdays – Thursdays: 11 a.m. – 7 p.m.
(Last entry: 6:45 p.m.)
- Fridays– Saturdays: 10 a.m. – 8 p.m.
(Last entry: 7:45 p.m.)
- Sundays: 10 a.m. – 7 p.m.
(Last entry: 6:45 p.m.)
Does the experience take place in an indoor or outdoor venue?
The exhibition will be held in an indoor venue.
Can I take photos/video inside the experience?
Yes, we wouldn’t want you to miss the opportunity to capture this
special moment! Please make sure to share your experience using
#TheMessiExperience
Professional photography and video recording are
strictly prohibited without prior written consent from the event
organizer. Even if your camera gear just appears professional, you may
be asked to take it out of the exhibit space.
Is there merchandise available?
At The Messi Experience there is a retail store where guests can shop for a wide variety of products.
Are food and beverages available inside the exhibition?
No food or beverages are permitted once you’ve entered the exhibition with the exception of closed water bottles.
What forms of payment do you accept?
The Messi Experience is intended to be a cashless event. We will accept cash on-site; however, change for the transaction will not be available, so please be sure to bring exact change. The Box Office accepts Visa, Mastercard, American Express, and Discover for ticket purchases.
Are restrooms available inside the exhibition?
Restrooms are located nearby the exhibition.
Is the Exhibition Wheelchair Accessible?
The Messi Experience is fully wheelchair accessible.
Can I bring animals?
We will only be able to grant access to registered or validated service animals.
Can I bring my stroller?
Due to capacity and emergency evacuation route restrictions, we kindly request the usage of strollers to be limited as much as possible during your visit to The Messi Experience. Additionally, please refrain from bringing any oversized bags, backpacks, diaper bags or carriers into the exhibition.
Is there a Lost & Found?
Lost and found can check with the onsite team first or you can
contact us. Users may not be able to go back to the experience unless the onsite staff allows it.
Are there clothes/coat checks available?
There is not a clothes/coat check.
Prohibited and Permissible Personal Items
We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the exhibition, all bags entering or leaving the space, including purses, are subject to inspection.
Permissible Items:
- Walkers, mobility scooters, and other mobility aids
- Small personal point and shoot cameras, including smartphones
Prohibited Items:
- Paints and aerosols
- Permanent Markers
- Weapons of any type
- Food and beverages of any type (including alcohol)
- Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
- Camping chairs
- Professional photo or video equipment
- Tripods
- Cigarettes or vapes
TICKETS
Where can I get tickets?
❗The official and only approved ticketing partners of this show are
those listed on this website ONLY. If any tickets are bought or sold
through any other platform/resale company then the promoter reserves
the right to cancel the tickets. The ticket will IMMEDIATELY BECOME
INVALID if resold OR OFFERED FOR SALE. If you have tickets and are
unable to attend the event, then please get in touch with the ticket
agent you purchased before trying to resell any tickets through any
resale platform.
Can tickets be purchased at the door?
Yes, tickets can be purchased at the front door.
What are the different ticket options and prices?
Tickets are sold per person. There are four ticket options:
Standard Access:
- Adult (16+)
- Child (3–15)
- Senior (65+), Student, Military, or First Responders - valid ID required
- Family Bundle (4+ tickets, max. 2 adults)
- Group Bundle (min. 6 tickets)
Standard Access tickets grant you into The Messi Experience: A Dream Come True at your allocated time slot and allow you to explore the exhibition at your leisure. Children under age two do not require a ticket and can enter with any paying adult.
You can enhance your Standard Access Tickets by adding the following optional extras.
Flexibility Add-on
Enter the experience at any time on your selected date, one per admission ticket.
Super Fan Messi Box (Online Exclusive) Add-On (one per admission ticket) - This includes:
- Premium magnetic box
- Signature backpack
- Captain armband
- Stylish black & gold water bottle
- Exclusive black & gold pin
Is my child the right age to attend?
This exhibition is best suited for all ages. Children up to 16 years old must be accompanied by an adult.
Does my child need a ticket to enter?
If your child has celebrated their second birthday, they will need a ticket to enter the exhibition. Children under age two do not require a ticket and can enter with any paying adult.
Do you offer Complimentary Carer Tickets?
We’re proud to be fully accessible for guests with many different
disabilities and neurodiversity, and we strive to make everyone feel
welcome and comfortable. If you’d like to let us know you’re coming or
if you need additional assistance, please contact us for additional
help.
Once you have purchased your ticket (it is essential to hold a
valid ticket before applying), please contact us for more information.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking “Transfer Tickets” on your ticket on the Fever App. Please
contact us for additional help. Make sure to include your ticket order number.
Are refunds allowed? What is the exchange policy?
Subject to availability, changes of date and/or time are permitted up to 168 hours (7 days) before the start time of your experience. In such a case, please
contact us indicating your ticket ID.
Refunds are not allowed under any circumstances. For more information, you can refer to our
T&Cs.
I don’t see a QR code. Is that normal?
Yes, each ticket’s corresponding QR code will be available 24 hours before its date and time. At the entrance, simply access the Fever app to validate your tickets.
I can't find my ticket. What can I do?
You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the
Apple Store or
Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please
contact us.
What happens if I arrive late?
As capacity guidelines continue to evolve at The Stage at Casitas, we kindly request guests arrive as closely to their listed ticket time as possible. Early or late admittance cannot be guaranteed. In the event your arrival time may be affected, please reach out to
Fever.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
Do we have audio guides available? Audio guide languages?
No, we don’t have audio guides available.
Do you offer group discounts?
Groups up until 30 people can purchase a
Group ticket with a discount on the Fever website. Tailored solutions are available for groups over 30 people.